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Formadvantage

Error Report:

Please enter your error report below.

N.B. Your error report will be sent to Technical Support. This form is provided for reporting Technical Errors Only; errors of fact/spelling etc (i.e. Editorial issues) should be entered via the "Feedback" option.

Please read the Known Technical Errors section beneath this form before submitting your error report


 


Known Technical Errors

You should only submit errors which are not listed below:

  1. Downloading Files using Internet Explorer

    Internet Explorer has a number of bugs relating to downloading binary file data (e.g. Word Documents, Acrobat Files - anything listed as a download on this site). When downloading using Internet Explorer, you may experience:

    • "Gobbledegook" appearing in the browser instead of the expected file.

      Fix 1: Try again - it only happens intermittently.

      Fix 2: Right click on the link and select "Save Target As" to save the file to your hard drive. NB. this will not work on pages where you are required to agree to terms and conditions before downloading

    • Failure of links after downloading.

      Fix: After downloading, click the browser's refresh button before clicking on any link/button.

    • Missing links and buttons on the following page after downloading.

      Fix: Click the browser's refresh button on the affected page.

  2. Page "Hangs" or Times Out Part Way Through A Wizard

    Some firewalls and proxy servers have not yet been undapted to handle "viewstate", a hidden field used by ASP.NET. This is a problem with the firewall/proxy server, not with ASP.NET, and causes the firewall or proxy server to refuse to allow the server's (entirely harmless) response through to your browser. You are most likely to encounter this problem when doing a larger task, such as amending a page. There are a number of possible solutions which you/your system administrator can apply:

    • Update your firewall software to the latest version

    • Change the rules on your firewall/proxy server

    • Change to a different firewall